SeeForMe
Remote Selling & WhatsApp Engagement
The SEEFORME solution is designed to transform remote selling into an exciting purchasing experience, in response to well-known research on e-commerce in the luxury sector.
Remote collection presentations, products and sales for showrooms and retail stores?
SEEFORME has developed a technology applied to smart glasses that enables all this with the greatest ease and to high professional standards.
Ideal for fashion agencies and retailers, as they can receive remote yet real visits to their points of sale from purchasers from the comfort of their own homes, via devices such as smartphones.
A new, alternative digital purchasing method.
SEEFORME by WhatsApp
WhatsApp-based conversational commerce cloud platform
SEEFORME by WhatsApp is a WhatsApp-based conversational commerce cloud platform that enables consumer engagement via a centralised system that uses a verified unique number on the corporate website and coordinates and manages all operators and live agents through a simple, user-friendly interface.
SEEFORME by WhatsApp permits personalised customer service relations that are asynchronous (as against the synchronous/live mode of standard SEEFORME).
A link to the by WhatsApp service is provided on a company’s corporate website or any of its social media channels.
BENEFITS
- SEEFORME by WhatsApp offers a custom solution that enables the company to manage customer chats across multiple operators or live agents on just one verified telephone number
- a simple, user-friendly control interface for managing all operator-clientele communications, decentralising customer care but maintaining just one telephone number
- Ability to forward messages from the customer chat to the company’s internal WhatsApp numbers (e.g. warehouse to check stock)
- Parallelisation of operators compared to WhatsApp Business to manage multiple sales simultaneously
- Increase in responsiveness towards the end customer with the aid of precoded automatic messages
MAIN FUNCTIONS
- First level customer care: rapid filtering and distribution of inbound messages via verified WhatsApp Business number
- Decentralised customer care: assignment of requests by back office to all the help-desks involved (stores, offices, repair centres, partners, suppliers)
- Just one number for all operators: all chats managed by the operators pass through a single, verified WhatsApp Business number
- Preset response systems with rapid recall
- Capability forintegration with the company’s in-house order management systems
- Preset analytics for statistics on all aspects of the process (number of contacts per day, chat status, monetary value of transactions, etc.)
- Hierarchical user profiling
